Delivery Exchange & Returns Policy

Delivery Information

Standard/Free Delivery

All items shown on our website are made to order unless it states in stock.

We strive to ship orders that are in stock within two business days when your order is placed, however there may be occasions when an order will take between three to five business days to prepare for shipping. We ship to UK all free/standard delivery via Royal Mail Tracked 48 service. Products that are in stock we will aim to dispatch those orders placed before 2 o’clock on the same day but please allow up to two days for dispatch. All items are sent via recorded delivery. If in the unlikely event that you haven’t received an item we will follow Royal Mails set procedure.

If we don’t have an item that was ordered in stock we will let you know within two days and give you an expected time of arrival, you can wait for the item to arrive or you may take the opportunity to get a refund on your purchase.

Next-Day Delivery

We offer a special next day delivery service;

Orders must be placed before 2pm for next day delivery.

Orders made on Friday before 2pm will be delivered on Monday

For order placed after 2pm on a Friday delivery will be on Tuesday

Orders placed on a Saturday or Sunday will be delivered on Tuesday

All items shown on our website are made to order unless it states in stock

On orders that are made to order they are processed within 14 business days, Monday to Friday not including bank holidays and weekends.

Our leather manufacturing is crafted by a small team of experts: “Your order ships directly from our sewing floor, not a dropshipper or warehouse.”

“Some orders may be delayed due to a temporary shortage of a specific leather. Rest assured we will be working hard to get those items through production and on their way to you as fast as possible.”

If we are experiencing a high volume of orders, if there will be a significant delay of your order we will contact you via email.

International Delivery and Customs

Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility.

Please check with your country’s customs office to determine what these additional costs would be prior to buying.

Some countries’ customs may charge taxes for importing good from another country such as Import Duty, Value Added Tax, a Purchase Tax, Customs clearance fees etc.

EUROPE – £14.99 per order

EUROPE EXPEDITED – £24.99 per order

REST OF THE WORLD – £24.99 per order under the value of £199.99£34.99 per order over the value of £200.00

We have no restrictions to where we can deliver. We will let you know when you place your order.

Shipment conformation and order tracking – As soon as your order is ready to dispatch, we will send you the confirmation and the link to track your package.

Damages

Hugo Bloom is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

Returns Policy

Here at Hugo Bloom, we want you to be completely satisfied with your purchase. If you’re not happy with your product for any reason, it can be returned for a refund or an exchange, as long as the item is in the same condition that we sent it, unworn and with all the original tags attached.

Returns are accepted within 30 days, the buyer pays for return postage unless the item was faulty when delivered.

The procedure for refunds is: 

Please return the item to the following address have the receipt or proof of purchase

Hugo Bloom
3 Cavendish Court 
Cavendish Avenue 
Gillingham
ME7 2NN 
United Kingdom

email hugobloom.com@hotmail.com                                                                               

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies. Contact us If you have any questions on how to return your item to us.

If the item you have purchased is faulty please email our customer service team with a photo and description of the faulty/damaged product. A customer service team member will then be in touch with you regarding the returns process. We are always happy to solve any issues.